January 16, 2025
The ESL Member to Member Transfers feature has been updated and is now available.
While the Member to Member Transfers feature has been down for an extended period to protect our members from an increased volume of fraud, the new update will include a daily transfer limit to help mitigate the risk of fraud.
Daily Transfer Limit
Effective immediately, a $2,000 daily limit will apply for Member to Member Transfers.
If you wish to make a transfer for more than $2,000 per day, please connect with our Contact Center or visit your local branch so we may assist you.
We understand that you depend on this service as part of your banking experience with ESL and sincerely apologize for the inconvenience caused by not having it available.
Q & A’s
Why has the Member to Member Transfers feature been down for so long?
The Member to Member Transfers feature has been down to protect our members from an increased volume of fraud. Fraud claims were up because members provided their user ID, passwords, and one-time passcodes to fraudsters who were impersonating ESL via text messages, email, and phone calls. Because of this, we decided it was in the best interest of our members’ safety to take the Member to Member Transfer feature down while we explored other ways to eliminate or reduce the extent of potential fraud. Since then, we have conducted maintenance, until a solution could be developed and installed.
As a reminder, please only send money to individuals you know and never share your user ID or password with others, as ESL will never ask for this information. ESL will also never send you a link to click on via text message to verify information.
Why has ESL implemented a daily $2,000 limit for Member to Member Transfers?
A daily limit helps to ensure the security of members’ funds. Currently, more than 90% of daily member-to-member transactions fall below this $2,000 threshold so this limit should accommodate most needs. If you wish to make a transfer for more than $2,000 per day, please connect with our Contact Center or visit your local branch so we may assist you.
How can I transfer more than $2,000 to another member?
If you wish to make a transfer for more than $2,000 per day, please connect with our Contact Center or visit your local branch so we may assist you.
What should I know to help protect myself against fraud?
There are a number of things you can do to avoid being the victim of fraud.
- Never share any login credential with anyone. This includes your username, password, or one-time passcodes.
- Only transfer money to people you know.
- Learn how to spot potential phishing scams.
We encourage you to view this video featuring Ryan Leblond, ESL Manager, Fraud Prevention and Investigation.
