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Customer Service

 

Call us at 585.336.1000
800.848.2265

Mon-Fri: 7 a.m.–7 p.m. ET Sat: 8:30 a.m.–2 p.m. ET

 

Live Chat Banking

Mon-Fri: 7 a.m.–10 p.m. ET
Sat: 8:30 a.m.–2 p.m. ET

 

Submit Account Questions or General Feedback

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ESL Holiday Hours

To help you with planning, view our holiday and closings schedule.

Other Ways to Reach ESL

Phone

Lost or Stolen Cards

  • Debit Card: 800.754.4128
  • Credit Card: 866.820.6039

Fax

  • Contact Center: 585.336.1138
  • Lending: 585.336.1291
  • Home Equity: 585.336.1165

Mailing Address

ESL Federal Credit Union
P.O. Box 92714
Rochester, NY 14692-8814

Corporate Address

ESL Federal Credit Union
225 Chestnut Street
Rochester, NY 14604

Mortgage & Home Equity Loans Mailing Address

ESL Federal Credit Union
P.O. Box 23012
Rochester, NY 14692-3012