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Live Chat Banking

Got internet? No need to drive to a branch or ATM to bank with us! Simply visit esl.org and click on Live Chat Banking or chat with us while using the ESL Personal or Business Mobile Banking apps!

Bank your way with Live Chat Banking. Fast, easy, secure, and extended hours!

Mon-Fri: 7 a.m.-10 p.m. ; Sat: 8:30 a.m.-2 p.m. ET

Benefits of Live Chat Banking

Live Chat Banking is another great example of how we’re making banking easier and more convenient for you. Connect with us even after our branches are closed with our extended Live Chat hours. Plus, you’ll get the online safety and security you expect from ESL.

Our helpful, Rochester-based, Live Chat Banking representatives can help with account transfers, loan payments, login help, opening a new account, information about the right financial solution to meet your needs, and more. As you’ll soon discover, they will go out of their way to help you.

How to Use Live Chat Banking

It’s easy! All you need is a smartphone, tablet, or computer with an Internet connection.

  1. In the chat window start by entering your name, if it is not already filled in for you.
  2. Choose a topic from the list
  3. Click Submit
  4. You will now see where you are in the queue
  5. After an ESL representative greets you, type your question or request into the Enter text here box and click the arrow to send it.
  6. Continue your chat until you get the information or assistance you need
  7. When your chat session is complete, you will be asked to tell us about your chat experience. Choose your rating and click Submit.

Where to Access Live Chat Banking

On the esl.org website

  • Click or Tap one of our Live Chat Banking buttons
  • The chat window will pop up from the bottom corner of your browser window

After logging in to Personal Online Banking

  1. Click ESL Online Chat in the main navigation
  2. The chat window will pop up from the bottom corner of your browser window
  3. Your name will already be entered

After logging in to Business Online Banking

  1. Click Live Chat in the main navigation
  2. You will be redirected to the esl.org website customer service page where chat will pop up from the bottom corner of your browser window

Using the ESL Personal Mobile Banking App

This route is fastest if you are already signed in to the ESL Personal Mobile Banking app.

  1. Click on the More icon at the bottom
  2. Click Secure Chat
  3. Your name will already be entered

Using the ESL Business Mobile Banking App

This route is fastest if you are already signed in to the ESL Business Mobile Banking app.

  1. Click on the Menu button at the top
  2. Click Live Chat
  3. You will be directed to the esl.org website customer service page where the chat will open