ESL Federal Credit Union Announces Strategic Changes to Senior Management Team
Rochester, NY — ESL Federal Credit Union recently announced several changes to its senior management team. These changes help to position the credit union for robust growth, ensure operational efficiency for its complex business needs, and allow the organization to continue to deliver superior experiences to its customers.
The following individuals will hold new roles within the ESL senior leadership team, effective immediately:
- Tom Rogers, CPA, executive vice president, chief operating officer
- Tina Knapp, CPA, senior vice president, chief financial officer
- Caytie Bowser, senior vice president/director, product & delivery
- Jamie Ciccone, vice president/director, loan & deposit operations
- Calvin Curtice, vice president/director, product development & management
- Emily Cohen, vice president/director, deputy general counsel
“We celebrate the promotion of these six members of our senior management team, whose outstanding leadership and contributions have been instrumental in advancing our mission,” said ESL president & CEO, Faheem Masood. “These promotions reflect our commitment to growing talent from within, and recognizing those who are instrumental in our growth and success. We look forward to their continued leadership and impact as we strive to deliver superior experiences to all our customers.”
Rogers holds more than 30 years’ financial experience, including more than a decade with ESL. He most recently served as executive vice president/director, marketplace, and chief financial officer. As chief operating officer, he will continue to oversee day-to-day banking operations for ESL and also align credit union operations towards its mission to providing superior experiences to all customers.
Knapp is the first woman to hold the role of chief financial officer in the financial institution’s history and holds more than 12 years of experience at ESL. She most recently served as senior vice president/director, payments & branch service support. In her new role, Knapp will oversee treasury, finance, and accounting operations for the credit union.
Bowser holds more than 20 years’ experience with the company, and most recently served as senior vice president/director, product development and management. She will continue to oversee responsibility for development and management of ESL’s product and service portfolios, digital engagement, customer experience, and add marketing and corporate communications management as well.
Ciccone has more than 20 years’ experience at ESL, and most recently served as manager, member service support. In her new role, Ciccone will oversee Card & ATM, Deposit Operations, Loan Servicing, Member Service Support, and Payment Operations for the credit union.
Curtice brings more than 14 years’ industry experience to his role, and most recently served as manager, product development & management. He will oversee the product and pricing solutions for the credit union to help members meet their financial goals.
Cohen’s experience in the legal field stretches more than 12 years, and most recently served as associate general counsel. In her new role, she will lead a team of attorneys within the ESL legal department, assist with regulatory requirements, and provide legal solutions for the credit union’s operations.
