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TEL-E$L Automated Telephone Banking

At ESL, we want to help you bank how, when, and where you want. With TEL-E$L, our automated telephone banking service, you can handle a wide variety of banking tasks with push-button ease. So you can save time and bank on your own schedule.

With TEL-E$L, you can do all this … and more.

With a few simple clicks of your telephone keypad, you can handle a wide range of banking tasks and transactions.

  • Make inquiries about your accounts.
  • Transfer funds from one account to another.
  • Get a summary of your account balances.
  • Make payments for loans, ESL Visa® Credit Cards, and Cash Reserve Accounts.
  • Review your recent account transactions.
  • Change your Personal Identification Number (PIN).
  • Find our ATM locations.
  • Hear our branch locations and hours.
  • Speak with a friendly, helpful ESL representative.

Here’s how to get started with TEL-E$L

  1. Just call 585.336.1000 or 800.848.2265.
  2. Press 2 for TEL-E$L.
  3. Follow the voice prompts or enter the menu code for the service you want.

Access your ESL accounts

  • For personal accounts, enter your member number followed by the # key.
  • For business accounts, enter your business account number followed by the # key.
  • Enter your TEL-E$L PIN followed by the # key.

And remember. If you don’t know your TEL-E$L PIN, just call us at 585.336.1000 or 800.848.2265. An ESL representative will give you a PIN you can use. You can change it later whenever you want.

Main Menu

Once you’re connected to the TEL-E$L system, it’s easy to access your accounts, get information, or speak with an ESL representative based right here in Rochester.

Just push the buttons on your telephone keypad to use these TEL-E$L menu options:

  • Press 1: Access your accounts
  • Press 2: Find out ESL branch hours and locations
  • Press 3: Get the latest rate information on our products and services
  • Press 0: Speak with a friendly ESL representative

Account Services

It’s easy to inquire about your account balances and transactions.

Press 1 for Checking Accounts

Then choose from these menu options:

1: Get your account balance
2: Review your recent transaction history
4: Get information on your dividends
5: Transfer funds
9: Inquire about another account
0: Speak with an ESL representative

Press 2 for Savings or Money Maker Accounts

Then choose from these menu options:

1: Get your account balance
2: Review your recent transaction history
3: Get information on your dividends
4: Transfer funds
9: Inquire about another account
0: Speak with an ESL representative

Press 3 for Certificates

Then choose from these menu options:

1: Get your account balance
2: Get information on your dividends
3: Inquire about another account
9: Inquire about another account
0: Speak with an ESL representative

Press 4 for Loan Accounts

Then choose from these menu options:

1: Get your account balance
2: Review your recent transaction history
3: Interest summary
4: Payoff information
5: Make a payment
6: Get escrow payment information
9: Inquire about another account
0: Speak with an ESL representative

Press 5 for Credit Cards

Then choose from these menu options:

1: Get your account balance
2: Make a payment
3: Inquire about another account
0: Speak with an ESL representative

Other Menu Options

These additional choices are available after you select Access Your Accounts (Option 1):

Press 2: Transfer funds or make a payment
Press 3: Get a summary of your account balances
Press 4: Change your PIN
Press 7: Log in as another member
Press 8: Hear this menu again
Press 9: Return to main menu
Press 0: Speak with an ESL representative