Only one financial institution may be connected to your email address or U.S. mobile phone number. There are two options to enroll your ESL accounts for use with Zelle®:
Option 1
If your email address is already being used to send and receive money with Zelle® at another financial institution, you may enroll with Zelle® at ESL using your U.S. mobile phone number, or vice versa. This can be done through your ‘Settings’ in Zelle.®
Option 2
If you’d like to use your email address or U.S. mobile phone number with ESL and discontinue use with the current financial institution, this can be done through your ‘Settings’ in Zelle.® Please note, you may need to login to your other financial institution first to unenroll the email address or U.S. mobile phone number.
If you’re having trouble enrolling your ESL accounts, please contact us at 585.336.1000 or 800.848.2265.