Telephone Banking ^top

  • Make inquiries on accounts
  • Transfer funds between accounts
  • Make Cash Reserve, loan and ESL visa payments
  • Review recent account transactions
  • Change, your Personal Identification Number (PIN)
  • Hear ATM locations
  • Hear branch locations and hours
  • Speak with an ESL representative
  • Use express codes for speed dialing

TEL-E$L Reference Guide

Getting Started

Call TEL-E$L at 585.336.1000 or 800.848.2265

For TEL-E$L, press 2.

Follow the voice prompts or enter your menu code (see list below).

Enter your member number followed by the # key.

Enter your TEL-E$L PIN, followed by the # key. If you do not know your TEL-E$L PIN, you may call the number above and a Tele-Banker will provide you with a PIN.

For account information for your member number only press 1, otherwise press 2.

Main Menu

1 Access Accounts
2 ESL Hours and Locations
3 Rate Information
4 Instructions on how to use the system
0 Speak with a Tele-Banker
* Exit
8 Repeat this menu

At any time, you may press 0 to speak with an ESL representative during business hours or press 8 to return to the main menu.

Access Accounts

Enter Member Number followed by the # key
Enter PIN, followed by the # key
 
1 For balance and transaction inquiries
Checking Accounts

Select from the following list the account that you wish to inquire upon the current balance of your checking account

is______________ the available balance is____________
1 Account Balance
2 Recent Transaction History
3 Specific Check inquiry
4 Dividends information
7 Log in as another member
8 Repeat this menu
9 Return to previous menu
0 To Speak with a Tele-Banker

Savings or Money Maker Accounts
 
Loan Accounts

Please select from the following list the account that you wish to inquire upon
1 For Account Balance
2 Payoff Information
3 Date and amount of last payment
4 Next payment due date and amount due
5 Interest Information
8 Repeat this menu
9 Return to previous menu
0 To Speak with a Tele-Banker

2 To transfer funds or make loan payments
transfer funds
make a loan payment
make a visa payment
3 To Change your PIN
4 To request a stop payment

7 To log in as another member
8 To repeat this menu
9 Return to previous menu
0 Speak with a Tele-Banker