Online Statements ^top

Who Needs Extra Paper? Opt for Online Statements!

Easy access to your monthly ESL statement online with just a click of a button. That's ESL Online Statements. We'll even store them online for 12 months. Or you can print them or file them to disc. Best of all, Internet Banking and Online Statements are FREE! We even offer an online calculator to help you balance your account!

See an Online Statement sample.

To Sign Up for Online Statements the first time, simply follow these instructions.

If you have viewed and agreed to the online statement disclosure at some time in the past, to sign up for online statements do the following:

  • Click on "User Options" at the top right side of your screen.
  • Select "Online Statement Options".
  • Choose "Waive mailing of monthly paper statement".
  • Click "Change Online Statement Options".
  • Your statements will begin to appear after the next end-of-month cycle.

To View your statements, click "Statements" in the left-side menu. Statements available for viewing are listed by statement date. Click on the PDF icon to view the entire statement. In order to receive your statements online for the current month, you must change your online statement option 4 business days prior to the end of the month.

If you're NOT an Internet Banking user, you're missing a whole lot of convenience! Don't be without ESL Internet Banking, ESL Bill Pay Service or Online Statements. Log in now with your Member Number and Internet Banking PIN. If you don't know your PIN number, you can request one by chatting through ESL Online Chat. Internet Banking and Bill Pay are free, easy, and it's fast!

Frequently Asked Questions ^top

Still have questions? Try our ESL Online Chat, available Monday - Friday 7 am to 10 pm and Saturday 8:30 am to 2 pm, or you can call us at 585.336.1000 or 800.848.2265.

How do I access my statements?

To Sign Up for Online Statements the first time, simply follow these instructions:

  1. Log on to Internet Banking
  2. Click "Statements" in the left menu.
  3. A disclosure will appear which you must read and accept.
  4. Then you will get a message that says "No statements are currently available, please try again later".
  5. Your statements will begin to appear after the next end-of-month cycle.

If you have viewed and agreed to the online statement disclosure at some time in the past, to sign up for online statements do the following:

  1. Click on "User Options" at the top right side of your screen.
  2. Select "Online Statement Options".
  3. Choose "Waive mailing of monthly paper statement".
  4. Click "Change Online Statement Options".
  5. Your statements will begin to appear after the next end-of-month cycle.

To View your statements, click "Statements" in the left-side menu. Statements available for viewing are listed by statement date. Click on the PDF icon to view the entire statement. In order to receive your statements online for the current month, you must change your online statement option 4 business days prior to the end of the month.

Is there special software required to view my statements online?

Adobe Acrobat Reader software is required in order to view your statement. The most recent release is recommended. If you do not have this software, you may download it for free.

Can I change my selection?

Yes. If you decide you no longer wish to receive your statements online, you may click on User Options and then Online Statement Options. Then choose "receive your monthly paper statement". Your statements will begin coming in the mail again during the next statement cycle. You must cancel your online statements at least 4 (four) business days prior to the end of the month in order to receive them in the mail for that month.

What type of statements are available online?

Currently all checking, savings, certificate and IRA account statements as well as Home Equity Line of Credit and Home Equity Loan statements are available online.

I currently get my checks back in the mail, will I still get them if I sign up for online statements?

No. If you sign up for online statements you will stop getting your checks in the mail. Please remember that your check images are available in Internet Banking for three months after they have cleared your account.

I currently get images of my checks with my statement, will I get those images online as well?

No. The pages of multiple check images that you currently receive with your paper statement are not available online. Images of single checks are available online by clicking on the specific check number in your account detail.

How often will I receive online statements?

All Checking, Premier, and Money Maker accounts are provided monthly. Savings accounts are provided quarterly unless an Electronic Funds Transfer has occurred during the month. If so, you will receive a Savings statement that month. Home Equity Line of Credit statements are provided monthly.

When will my statements become available to view?

After you have submitted the Statement Waiver, your statements will begin to appear during the next statement cycle. In order to receive your statement for this month online, you must submit the online Statement Waiver 4 (four) business days prior to the end of the month.

How will I know my statement is available?

An email will be sent to the email address we have on file for you notifying you that your statement is available for viewing. To change your email address, click on the User Options section of Internet Banking and then click on the "email address" option.

What email address will you send my monthly reminder to?

In Internet Banking, click on User Options and check to see what email address we have listed for you. You may change your email address anytime using this feature.

Will I be able to see past statements?

No. The statement process is not retroactive. Statements will only begin to be stored online AFTER you have processed your statement waiver request. Once you begin receiving statements online, they will be retained online for 12 months.

How long are statements retained on the system?

Statements will be retained online for 12 months, beginning with the month that the user chooses to begin online statements.

Can I still get my statements in the mail as well?

No. You may EITHER choose to receive your statements online OR in the mail.

Will I receive my tax statements online?

Yes. Year-end tax forms 1098 and 1099 will be available in your December online statement. This is the only copy of the tax forms that you will receive. The tax forms will be maintained online for 12 months. You may wish to print them or save them for your permanent records.

Can I print or save my online statements?

Yes! Statements will print out in the same format which you would have received them in the mail. Simply click on your browser's print icon. You may also save your statements to file or a disk by choosing the "save" icon on your browser.

Will a joint account holder be able to get statements online?

No. Statements are provided to the primary account holder only. The social security number on the account is that of the primary account holder. Statements can be viewed by the primary account holder only. Joint account holders will not be able to access statements under their ID.

Will a joint account holder receive a copy of the statement in the mail?

No. Statements are provided to the primary account holder only. The primary holder has the option of choosing to receive statements online or in the mail.

How can a joint account holder see account activity?

If you are a joint account holder, the activity for each account for which you are joint tenant is available to you via Internet Banking under account access.

Can I choose to receive some statements online (for example savings) and others (such as checking) in the mail?

No. You may choose to receive all of your statements online (see "What type of statements are available online" above), OR by mail, you cannot choose more than one option.

I am not currently an Internet Banking user, how can I get my statements online?

  1. Log in to Internet Banking using your Internet Banking PIN. If you do not know your Internet Banking PIN, you can request a one by using ESL Online Chat.
  2. Click on Account Access.
  3. Click on Online Statements.
    • If this is the first time you have accessed your statement online, a window will open up displaying an error resolution. You must click "accept" on the bottom of the resolution. Then you will get a message that says "No statements are currently available, please try again later".
    • Next you must fill out the Statement Waiver.
    • To access the Statement Waiver, click on User Options, then click on Statement Waiver.
    • Read the waiver and then select "Waive the mailing of monthly paper statement" AND "Receive a monthly email reminder that your statement is available". Then Click Statement Waiver.

    Your statements will begin to appear after the next statement cycle.

  4. The statements that are available for viewing are listed by statement date. Click on the PDF icon to view the entire statement. If this is the first month that you have signed up for Online Statements, you will only see one month of data. On an ongoing basis, the system will store 12 months of statements for your review.

I don't know what my Internet Banking PIN number is.

You can request a PIN by using ESL Online Chat if you do not know what your Internet Banking PIN number is.

What do I do if there are errors on my statement?

In case of errors, please review the "Error Resolution Notice".

Are there any tools available to help me balance my account?

The Reconciliation Calculator is available to assist you in balancing your checkbook.